Privacy Policy for Mamas Heaven

Commitment to Your Privacy

At Mamas Heaven ("we," "us," or "our"), protecting your privacy is a top priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (mamasheavenshop.com), utilize our services, or communicate with us.

Please Review This Privacy Policy Carefully

This document will help you understand how we handle and use your personal information and your rights in relation to that information.

Updates to This Privacy Policy

We may occasionally update this policy to reflect changes in our practices or to comply with legal requirements. The most current version of the policy will always be posted on our website, with the "Last updated" date noted at the top.

Information We Collect

• Information You Provide Directly:
  • Contact Information: Your name, address, phone number, and email address.
  • Order Details: Details about the products you buy, billing and shipping information, and payment confirmations.
  • Account Information: Your username, password, and any security questions and answers.
  • Customer Support Information: Any information you provide when you contact us for help.
• Information Collected Automatically:
  • Usage Data: Information about your device type, browser, IP address, and the pages you visit on our site.
  • Cookies and Tracking Technologies: Data collected via cookies and similar technologies to enhance site functionality and user experience.

  Note: You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our site.

• Information From Third Parties:
  • Shopify: Our e-commerce platform that helps us manage orders.
  • Payment Processors: Services that handle payment transactions securely.
  • Advertising Partners: For marketing analytics and targeted advertising.

How We Use Your Information

• Providing Services: Processing orders, payments, and delivering products.
• Marketing: Sending promotional offers, with your consent where required.
• Customer Support: Addressing your queries and resolving any issues.
• Site Optimization: Enhancing your website experience.
• Security and Fraud Prevention: Detecting and preventing fraud or illegal activities.

Cookies and Tracking Technologies

We use cookies to:

• Save your preferences and personalize your experience.
• Perform analytics to improve our services.
• Tailor advertising to better match your interests.

You can opt out of interest-based advertising through:

• Google Ads Settings
• Facebook Ad Preferences
• Digital Advertising Alliance

Disclosure of Personal Information

We may share your information with:

• Service Providers: Vendors who help us with payment processing and order fulfillment.
• Legal Compliance: When required by law or to protect our rights.
• Business Partners: For collaborative marketing or operational purposes.

We do not sell personal information as defined under applicable laws.

Your Privacy Rights

Depending on your location, you may have rights to:

• Access: Request a copy of your personal information.
• Deletion: Ask us to delete your personal data.
• Correction: Correct inaccurate or incomplete data.
• Portability: Receive your data in a structured format.
• Opt-Out: Opt out of data sharing or targeted advertising.
• Withdraw Consent: Withdraw consent for processing your data where applicable.

To exercise these rights, please contact us at: hello@mamasheavenshop.com. We may require verification of your identity.

Data Security and Retention

We implement industry-standard security measures to protect your information. Despite this, no security system is infallible. Please avoid sharing sensitive information through insecure channels.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, and resolve disputes.

International Data Transfers

Your information may be processed outside your country, including in regions with different privacy laws. For transfers from the European Union, we rely on Standard Contractual Clauses to ensure adequate data protection.

Children’s Privacy

Our website is not designed for children under the age of 13. We do not knowingly collect information from children. If a child has provided us with personal information, please contact us at hello@mamasheavenshop.com to request its deletion.